INTRODUCTION
This document, along with the referenced documents, outlines the general terms and conditions governing the use of the website zlore.com and the purchase of products (referred to as the “Conditions”).
These Conditions are subject to modification, and it is your responsibility to periodically review them. The applicable Conditions for website use or product purchase are those in effect at the time of such actions.
For any questions about the Conditions or Data Protection Policies, please contact us using the provided contact form.
The Contract (as defined below) can be executed in any of the languages available on this website, at your discretion.
OUR DETAILS
Goods are sold on this website by Amethyst.IO LLP, a Limited Liability Partnership based in Pune, Maharashtra. You can reach us via email at contact@zlore.com.
YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
Your provided information or personal details will be handled in compliance with our Data Protection Policies. By using this website, you consent to the processing of your information and details, confirming that all provided information is accurate and reflects reality.
USE OF OUR WEBSITE
By using this website and placing orders, you hereby agree to –
- Utilize the website solely for legitimate inquiries and legally valid orders.
- Refrain from making any false or fraudulent orders. In the event that such an order is reasonably deemed to have been placed, we reserve the right to cancel it and report to the relevant authorities.
- Accurately and truthfully provide your email address, postal address, and/or other contact details. You acknowledge and consent to the use of this information for communication related to your order, as outlined in our Privacy Policy.
- Understand that failure to furnish all necessary information will result in the inability to place your order.
By placing an order on this website, you confirm that you are at least 18 years old and legally eligible to enter into binding contracts.
SERVICE AVAILABILITY
Delivery of the items featured on this website is accessible within India.
FORMALISING THE CONTRACT
To complete a purchase, please adhere to the online buying process and select “Authorize Payment.” Subsequently, you’ll receive an email acknowledging the receipt of your order (referred to as the “Order Confirmation”). You will be notified via email once the order has been dispatched (referred to as the “Shipping Confirmation”). This agreement, along with these conditions, forms a written contract between us.
TECHNICAL MEANS TO CORRECT ERRORS
If you encounter any errors while entering your personal information during the registration process on this website, you can make changes in the “My Account” section.
Furthermore, for any inaccuracies in the personal data submitted during the purchase process, please reach out to our customer service via the provided telephone number +91 9309828892 or email address contact@zlore.com. You may also exercise your right of rectification as outlined in our Privacy Policy. This website incorporates confirmation boxes at different stages of the purchase process, ensuring that correct information is supplied before proceeding with the order. Additionally, the website allows you to review and modify the contents of your shopping cart before finalizing the payment.
If you notice an error in your order after completing the payment process, please promptly contact our customer service through the provided telephone number or email address to rectify the mistake.
AVAILABILITY OF PRODUCTS
Product orders are contingent upon availability: In the event of supply challenges or stock depletion, we retain the right to inform you about alternative products of equal or superior quality and value that you can choose to order. If you opt not to proceed with the substitute products, we will promptly refund any payment made.
Rental Agreement
By renting from zlore.com, you agree to abide by the terms outlined in this agreement.
- Product Condition Upon Rental – The rented product should be returned in the same condition it was received, except for normal wear and tear.
- Damage Policy – Refunds will not be issued for damaged products. The renter is responsible for any damages incurred during the rental period.
- Reporting Damages – Any damages to the rented product must be reported immediately upon return.
- Return of Product – The rented product must be returned by the agreed-upon return date and time.
- Acceptance of Terms – By renting a product, the renter agrees to these terms and conditions.
REFUSAL TO PROCESS AN ORDER
We have the authority to withdraw any product from this website and to alter or eliminate any material or content at our discretion. While our primary goal is to fulfill all orders, unforeseen circumstances may arise, leading us to decline processing an order even after issuing the Order Confirmation. This right is reserved and may be exercised at any time.
We are not responsible to you or any third party for the removal of any product or the alteration of material or content on this website.
DELIVERY
Except as noted in Clause 8 regarding product availability, and barring extraordinary circumstances, we will make every effort to dispatch the order containing the listed product(s) specified in each Delivery Confirmation prior to the indicated date or within the estimated timeframe provided during the selection of the delivery method. In any case, the dispatch will occur within a maximum period of 30 days from the date of the Order Confirmation.
However, delays may occur due to unforeseen circumstances or delivery zone variations. Should we be unable to meet the delivery date for any reason, we will notify you promptly. You will then have the option to proceed with the purchase, establish a new delivery date, or cancel the order with a full refund of the amount paid. Please note that home deliveries are not available on Sundays or bank holidays.
For the purpose of these Conditions, “delivery” is considered complete, or the order is deemed “delivered,” once you or a third party designated by you physically takes possession of the goods. This is confirmed by the signing of the receipt at the delivery address specified by you.
INABILITY TO DELIVER
If we are unable to fulfill your order, our first priority is to identify a secure location for its placement. Should a safe spot be unattainable, the order will be returned to our warehouse. A note detailing the order’s whereabouts and instructions for redelivery will be left.
Should you be unavailable at the agreed delivery time, kindly reach out to us to reschedule delivery for another day. If, for reasons beyond our control, we cannot deliver the product within 60 days from your order date, you have the option to cancel. In such cases, a full refund, inclusive of all payments and delivery charges (excluding any extra fees associated with a non-standard delivery method), will be promptly issued. This refund will be processed within 30 days from your cancellation date.
It’s important to note that terminating the contract may incur additional transportation costs, which we reserve the right to pass on to you.
TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS
You are responsible for the products once they are delivered to you, as specified in Clause 10 above. Ownership of the products will transfer to you upon full payment of all amounts due, including delivery charges, or upon delivery (as defined in Clause 10 above), if it occurs later.
PRICE AND PAYMENT
Product prices on our website will be as listed, with the exception of obvious errors. While we strive for accurate pricing, occasional errors may occur. Should we identify a pricing error on any ordered product, we will promptly notify you, providing the option to proceed with the correct price or cancel the order. In the event of inability to contact you, the order will be deemed canceled, and full payment will be refunded.
We are not obligated to fulfill orders at an incorrectly lower price (even post Shipping Confirmation) if the pricing error is glaring and could reasonably be recognized by you as incorrect.
Website prices include Goods and Service Tax (GST), duties, and cases but exclude delivery charges, detailed in our Shopping Guide under the Delivery Charges section.
Prices are subject to change, but such changes will not affect confirmed orders, except as mentioned above.
Upon selecting items for purchase, they’ll be added to your basket. Follow the purchase process steps to complete the order, verifying information at each step. You can modify order details before payment. The Shopping Guide provides a detailed description of the process, and registered users can track orders in the “My Account” area.
Accepted payment methods include debit/credit cards (Visa, MasterCard, American Express, Rupay) in India, bank transfers (mobile or internet banking), or UPI.
Credit card/debit card/net banking details are encrypted to minimize unauthorized access. Payment, except for cash on delivery (if applicable), is due immediately upon order placement.
Clicking “Authorize payment” confirms that the credit card is yours. Card verification and authorization are subject to the card-issuing entity; failure to authorize absolves us of liability for any delivery delay or failure, and a Contract cannot be concluded.
INVOICE
You will receive an invoice together with the products upon delivery.
BUYING GOODS AS A GUEST
Guest purchases are supported on the website, allowing you to buy items without creating an account. During this type of purchase, only necessary information required to process your order will be requested. After completing the purchase, you have the option to register as a user or proceed as a non-registered user.
TAXES
In accordance with the current rules and regulations, any purchases made through the website are liable to incur all relevant taxes, including but not limited to GST, duties, CESS, etc.
LIABILITY AND WAIVING LIABILITY, STATUTORY CONSUMER RIGHTS
Unless explicitly stated otherwise in these terms, our responsibility for any product purchased on our website will be strictly limited to the purchase price of that product.
However, our liability will not be waived or restricted under the following circumstances:
- In the event of death or personal injury caused by our negligence.
- In cases of fraud or deceptive practices.
- In any situation where excluding or limiting our liability is illegal or against the law.
Despite the above, and as far as permitted by law, we will not be held responsible for the following losses, regardless of their origin:
- Loss of income or sales.
- Operational losses.
- Loss of profits or contracts.
- Loss of anticipated savings.
- Loss of data.
- Loss of business or management time.
All product descriptions, information, and materials displayed on this website are provided “as is,” with no express or implied warranties, except as legally required. If you are a consumer or user contracting with us, we are obligated to deliver goods that conform to the contract and are responsible for any lack of conformity present at the time of delivery.
Goods are considered in conformity with the contract if they:
- Adhere to the description provided by us and possess the qualities presented on this website.
- Are suitable for the normal purposes of goods of that kind.
- Demonstrate the quality and performance expected in goods of the same type.
To the extent allowed by law, we disclaim all warranties, except those that cannot be legitimately excluded.
INTELLECTUAL PROPERTY
You acknowledge and consent that the ownership of all materials or content provided on the website, including copyrights, registered trademarks, and other intellectual property rights, always belongs to us or to those who have granted us a license for their use. You are permitted to utilize such material only as expressly authorized by us or the licensors. This, however, does not prohibit you from using the website to the extent required for copying information related to your order or contact details.
VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You are prohibited from intentionally introducing viruses, Trojans, worms, logic bombs, or any other software or technologically damaging materials to this website. Unauthorized access attempts to this website, its hosting server, or any server, computer, or database associated with our website are strictly forbidden. Engaging in denial-of-service attacks or distributed denial-of-service attacks against this website is also prohibited.
Non-compliance with this provision constitutes a violation under the applicable regulations. Any breach will be reported to the relevant authorities, and we will cooperate with them to identify the attacker. Additionally, failure to adhere to this provision will result in an immediate suspension of authorization to use this website. We are not responsible for any damage or harm arising from denial-of-service attacks, viruses, or other harmful materials that may affect your computer, IT equipment, data, or materials due to your use of this website or the download of content from it or redirected sites.
LINKS FROM OUR WEBSITE
When our website includes links to other websites and third-party materials, these links are offered solely for informational purposes. We do not have any control over the content of those websites or materials. Therefore, we disclaim any liability for any damage or harm resulting from their use.
WRITTEN COMMUNICATION
In accordance with relevant regulations, certain information or notifications we transmit to you must be in written form. Your use of this website implies your consent to primarily engage in electronic communication with us. We will reach out to you via email or convey information by posting alerts on this website. For contractual matters, you agree to utilize electronic communication and acknowledge that all contracts, notifications, information, and other communication sent to you electronically meet the legal requirements of written provision. This provision does not impact your statutory rights.
NOTIFICATIONS
Please send any notifications to us primarily through our contact form. In accordance with Clause 22 and unless stated otherwise, we may communicate with you via email or to the mailing address provided during the order placement.
Notifications are considered received and effective upon posting on our website, 24 hours after email transmission, or three days after the postmark date on any mailed letter. Proof of notification sent is established by demonstrating, for a letter, proper addressing, postage payment, and delivery to the post office or mailbox; for an email, by showing that the notification was sent to the recipient’s specified email address.
TRANSFER OF RIGHTS AND OBLIGATIONS
The agreement is legally binding for both parties, as well as for our respective successors, assignees, and heirs. You are not allowed to transmit, assign, encumber, or otherwise transfer a contract or any associated rights or obligations without obtaining our prior written consent.
On the other hand, we reserve the right to transmit, assign, encumber, subcontract, or otherwise transfer a contract or any related rights or obligations at any point during the contract’s duration. It is important to clarify that such transmissions, assignments, encumbrances, or other transfers will not impact any rights you may have as a consumer recognized by law. Additionally, they will not cancel, reduce, or limit the express and implied warranties that we may have provided to you.
EVENTS BEYOND OUR CONTROL
We shall not be held responsible for any failure to comply or delay in compliance with our contractual obligations due to circumstances beyond our reasonable control (“Force Majeure”).
Force Majeure encompasses any act, event, omission, or accident beyond our reasonable control, including but not limited to –
- Strikes, lockouts, or other forms of protest.
- Civil unrest, rebellion, invasion, terrorist attack or threat, war (declared or undeclared), or threat or preparation for war.
- Fires, explosions, storms, floods, earthquakes, collapses, epidemics, or any other natural disasters.
- Inability to use trains, ships, aircraft, motorized transport, or other means of transport, whether public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations, or restrictions imposed by any government or public authority.
- Strikes, failures, or accidents in maritime or river transport, postal transport, or any other mode of transport.
During the period of Force Majeure, our contractual obligations are considered suspended, and we shall be granted an extension equal to the duration of the Force Majeure situation to fulfill these obligations. We will employ all reasonable resources to resolve the Force Majeure situation or find a solution that allows us to meet our contractual obligations despite the prevailing circumstances.
WAIVING RIGHTS
Our failure to strictly enforce your compliance with any obligations under a contract or these conditions, or our decision not to exercise certain rights or actions provided by the contract or conditions, does not imply a waiver or limitation of those rights or actions, nor does it release you from fulfilling your obligations.
The waiver of a specific right or action by us does not indicate a waiver of other rights or actions arising from the contract or conditions.
Any waiver by us of these conditions, or of rights or actions arising from the contract, only takes effect if expressly stated as a waiver of rights, formalized, and communicated to you in accordance with the procedures outlined in the Notifications section above.
PARTIAL ANNULMENT
If any of these Conditions or any provision of a Contract is declared null and void by a firm resolution from the relevant authority, the remaining terms and conditions will continue to be valid and unaffected by such a declaration of annulment.
ENTIRE CONTRACT
These Conditions, along with any referenced documents, constitute the entire agreement between the Parties pertaining to their subject matter, superseding any prior verbal or written pacts, agreements, or promises between them.
The Parties acknowledge that entering into this Contract is based on the terms outlined herein, and they do not rely on any declarations or promises made by the other Party, whether verbal or written, or inferred from any statements or documents in previous negotiations, except those expressly stated in these Conditions.
No Party shall take action based on any untrue statements made by the other Party, whether verbally or in writing, before the date of the Contract (unless made fraudulently). The sole recourse available to the aggrieved Party shall be in case of a breach of contract, as stipulated in the provisions of these Conditions.
OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to review and modify these Conditions at any time.
You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, Conditions or Privacy Policy. In this case, the possible changes will also affect orders made previously by you.
APPLICABLE LEGISLATION AND JURISDICTION
The utilization of our website and the contracts for product purchases made through the website will be regulated by Indian laws.
Any disputes arising from or connected to the website’s usage or the aforementioned contracts will fall under the exclusive jurisdiction of the Indian courts in Pune, Maharashtra.
If you are entering into the contract as a consumer, the provisions in this clause will not impact the statutory rights granted to you, as acknowledged in any relevant legislation in this domain.
COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. Please send any comments and suggestions through an email on zlore.com